Inside Sales Skills
for Existing Inside
Sales Teams

This two day Inside Sales program teaches the entire telephone sales process from the initial prospecting call to closing and going after repeat business. Reps will learn a step-by-step practical process that will allow them to ask the right questions, develop relationships, and take advantage of this economical way to gain business.

*The program is tailored to both inbound and outbound selling environments.

Is this program for you?

Objectives of the program:

Existing Inside Sales Team

  • Fine-tune current “scripting” and improve the calling process used by Inside Sales Representatives.
  • Practice and perfect the opening to calls and getting past the first critical point in every telephone call. Openings are tailored to both cold calls and calling to grow existing accounts.
  • Dramatically improve questioning skills.
  • Explore the difference between “need” versus “do” based selling.
  • Develop the skills and calling plan necessary to avoid ever calling to “Check In.”
  • Help representatives ask the “right” questions in order to establish a “Next Step" or come to an agreement.
  • Help with up selling and cross-selling opportunities.
  • Establish a proactive versus reactive culture in a consultative manner.
  • Understand the current level of their client relationships and design a way to improve that level.
  • Move successfully through the process toward closure identifying quickly who is and who is not “playing ball.”
  • Ensure retention through a final role play competition.